Terms of Sale

1. About Us

BASA Motors Ltd is a vehicle dealership operating in the United Kingdom. By purchasing a vehicle from us, you agree to the following terms.

2. Vehicle Description

We make every effort to ensure all vehicle descriptions, specifications, and mileage are accurate. However, these are provided for guidance only and do not form part of a binding contract.

All vehicles are used unless otherwise stated and may show signs of age-related wear and tear.

3. Pricing & Payment

All prices are stated in GBP (£)
Full cleared payment must be received before the vehicle is released
Accepted payment methods include bank transfer, debit/credit card, or other agreed methods
BASA Motors Ltd reserves the right to cancel a sale if payment is not completed

4. Deposits

Deposits are non-refundable unless agreed in writing
A vehicle will only be reserved for a limited period (agreed at time of deposit)
Failure to complete the purchase within the agreed time may result in loss of deposit

5. Ownership

Ownership of the vehicle remains with BASA Motors Ltd until full payment has been received and cleared.

6. Part Exchange

Where a part exchange vehicle is supplied:

The customer confirms they are the legal owner
The vehicle is free from outstanding finance unless declared
The description provided must be accurate

BASA Motors Ltd reserves the right to adjust or cancel the agreement if the part exchange vehicle is misdescribed.

7. Collection & Delivery

Vehicles must be collected within the agreed timeframe
Delivery may be arranged at additional cost
Risk passes to the buyer upon collection or delivery

8. Consumer Rights

Nothing in these terms excludes or limits your statutory rights under the Consumer Rights Act 2015.

Vehicles must be:

As described
Of satisfactory quality
Fit for purpose

9. Faults & Issues

Any issues must be reported to BASA Motors Ltd as soon as possible. The customer must allow us the opportunity to inspect and repair the vehicle before any third-party work is carried out.

10. Limitation of Liability

BASA Motors Ltd shall not be liable for:

Loss of use
Loss of earnings
Indirect or consequential losses

11. Trade Sales

Where a vehicle is sold as a trade sale (business-to-business), separate terms apply and consumer protection laws do not apply in the same way.

12. Governing Law

These terms are governed by the laws of England and Wales.

BASA MOTORS LTD – Returns & Refund Policy

BASA MOTORS LTD complies with the Consumer Rights Act 2015 and all applicable consumer protection legislation.

Your Legal Rights

Within 30 Days of Purchase

If the vehicle is found to have a fault that was present at the time of sale, is not as described, or is not of satisfactory quality, the customer may have the right to reject the vehicle and request a refund, subject to the requirements of the Consumer Rights Act 2015.

Before accepting a rejection, BASA MOTORS LTD reserves the right to inspect the vehicle and assess the reported fault.

After 30 Days

Where a fault develops after the initial 30-day period, BASA MOTORS LTD may be entitled to repair or replace the vehicle before any refund is considered, in accordance with applicable consumer legislation.

Within the First 6 Months

Where a fault is identified within the first six months after purchase, applicable legal provisions may apply regarding whether the fault was present at the time of sale. Each case will be assessed individually based on the circumstances, vehicle condition, mileage, maintenance history, and evidence available.

Vehicle Usage & Refund Adjustments

Where a refund is legally due and permitted, BASA MOTORS LTD reserves the right to make a reasonable deduction to reflect the customer's use and any reduction in the vehicle's value after purchase.

This may include:

Mileage added after the vehicle was supplied
Damage, deterioration, or excessive wear caused after collection
Missing items supplied with the vehicle
Costs incurred due to unreasonable use or neglect

Where applicable, mileage deductions may be calculated using a rate of:

£0.80 per mile for mileage covered after the recorded mileage at the point of sale.

Example:
Vehicle mileage at purchase: 80,000 miles
Mileage at return: 80,500 miles
Mileage used: 500 miles
Potential mileage deduction: 500 miles × £0.80 = £400

The final deduction will be determined based on the individual circumstances of the vehicle, the nature of the issue, and applicable consumer legislation.

Administration & Processing Costs

Where permitted by law, BASA MOTORS LTD reserves the right to recover reasonable administration and processing costs associated with handling a vehicle return, inspection, collection, preparation, and documentation.

Any administration fee applied will be clearly explained and must represent a reasonable cost incurred by BASA MOTORS LTD.

Important Conditions

To allow BASA MOTORS LTD the opportunity to resolve any issues:

Customers must notify BASA MOTORS LTD as soon as a fault becomes apparent
Customers must not authorise repairs or modifications without prior written approval
BASA MOTORS LTD must be given a reasonable opportunity to inspect and assess the vehicle
Failure to follow this process may affect the customer's ability to recover costs from BASA MOTORS LTD

Exclusions

This policy does not cover:

Faults caused by misuse, neglect, accident damage, or incorrect operation
Damage occurring after collection/delivery
Normal wear and tear consistent with vehicle age and mileage
Issues specifically disclosed before purchase
Repairs carried out without BASA MOTORS LTD approval

Refund Process

Approved refunds will be processed using the original payment method where applicable.

Refunds will only be processed once the vehicle has been returned, inspected, and any applicable adjustments have been agreed.

This policy does not affect your statutory rights under UK consumer protection legislation.

BASA MOTORS LTD
Terms effective from: July 2026

BASA MOTORS LTD – Deposits Policy

All deposits are non-refundable unless agreed otherwise in writing
A deposit secures the vehicle for a limited period agreed at the time of payment
If the buyer fails to complete the purchase, the deposit may be retained to cover losses and administration
If BASA Motors Ltd cancels the sale, the deposit will be refunded in full

BASA MOTORS LTD – Part Exchange Terms

The customer confirms they are the legal owner of the part exchange vehicle
The vehicle must be free from outstanding finance unless declared
The vehicle must be accurately described

BASA Motors Ltd reserves the right to:

Revalue the vehicle if misdescribed
Cancel the agreement if significant issues are discovered

All part exchange vehicles are accepted on a trade basis (sold as seen, no warranty).

BASA MOTORS LTD – Privacy Policy

We are committed to protecting your personal data.

Data We Collect:

Name, address, phone number, email
Payment details
Vehicle purchase information

How We Use Your Data:

To process vehicle sales
To issue invoices and legal documents
To communicate with you
To comply with legal obligations

Data Sharing:

We may share your data with:

Finance providers
Warranty providers
DVLA and regulatory bodies

Your Rights:

You have the right to:

Access your data
Request correction or deletion
Withdraw consent

Data Storage:

We store your data securely and only for as long as necessary.

For any data requests, contact:
BASAmotors@gmail.com

Website Terms of Use

All content on this website is for general information only
We do not guarantee accuracy or completeness of listings
Vehicle availability may change without notice
All images and branding remain the property of BASA Motors Ltd

Users must not:

Misuse the website
Attempt to gain unauthorised access
Copy or distribute content without permission

BASA Motors Ltd is not liable for any losses arising from website use.

Complaints Procedure

We aim to provide a high standard of service.

If you have a complaint:

Contact us via phone or email
Provide full details of the issue

Process:

We will acknowledge your complaint within 3 working days
We aim to resolve complaints within 14 days

If a resolution cannot be reached, you may seek independent advice or mediation.

Terms & Conditions